Travel Assistance

Travel Assistance provides 24/7 access (365 days a year) to pre-travel, personal and emergency assistance with travel-related problems and circumstances. GW employees who are covered under group life insurance policies issued by Lincoln Financial are eligible to use Travel Assistance services. Access to these services is available while traveling for business or for pleasure at least 100 miles from home and for fewer than 90 consecutive days. Dependents traveling with the employee are also eligible.

What types of Travel Assistance services are available?

  • Worldwide destination intelligence: Get weather, currency, culture, embassy and immunization and vaccination information.
  • Travel: Receive assistance with lost passports and credit cards, ticket replacement, emergency messages, emergency travel arrangements, translation, legal referral and emergency cash advances.
  • Medical evacuation and repatriation: Get assistance with emergency medical evacuation, transportation to join a patient, transportation home for unattended minor children and repatriation of mortal remains.
  • Security and political evacuation: Obtain assistance with security intelligence and evacuation arrangements in the event of a threatening political or security situation.

How do I access Travel Assistance services?

You may access Travel Assistance Services 24 hours a day, seven days a week, every day of the year via toll-free or collect-call telephone numbers that connect directly to UnitedHealthcare Global’s Emergency Response Center. These numbers are located on the Travel Assistance identification cards that you will be provided with once your life insurance coverage becomes effective.

ID card frontID card back

You may also access online travel and security information through the program’s World Watch® website at

A full description of services, conditions, limitations and exclusions are available in the UnitedHealthcare Global Travel Assistance Program Description (PDF).