Travel Assistance

TravelConnectSM is a comprehensive program that can bring help, comfort, and reassurance if an employee or his/her eligible dependent(s) faces a medical emergency while traveling 100 or more miles from home. The TravelConnectSM program includes coordinating and providing transportation to the nearest medical facility if the current facility is inappropriate to treat the medical condition, monitoring medical care and recovery, and coordinating travel and airfare home once an employee or his/her eligible dependent is deemed medically stable for safe transport.

GW employees who are covered under group life and/or AD&D insurance policies issued by Lincoln Financial are eligible to use TravelConnectSM services as well as the employee’s eligible dependents.

Lincoln’s TravelConnectSM program, supported by On Call provides the following benefits to the employee and his or her eligible dependents, including, but not limited to:

  • Evacuation: coordinating and paying for a safe evacuation when a natural disaster, political or security threat occurs.
  • Emergency pet boarding and/or pet return: coordinating and paying for the return of the employee’s dog or cat if he/she is hospitalized for three or more days and their pet is left unattended.
  • Return of traveling companion: coordinating and paying for a one-way airline ticket if the employee’s traveling companion loses previously made arrangements caused by the employee’s medical emergency or death.ehicle return: coordinating and paying for the return of the employee’s personal vehicle to their primary residence in the event he/she has a medical evacuation, medical repatriation or passes away while travelling.
  • ID recovery assistance: If the employee’s identity is compromised while travelling, On Call will notify credit card companies and all three credit card bureaus. In the event the employee’s passport is stolen while travelling internationally, a meeting with the consulate will be scheduled for emergency passport replacement.

How do I access Travel Assistance services?

You may access TravelConnectSM 24 hours a day, seven days a week, every day of the year by contacting On Call International for support at (866) 525-1955 or [email protected].

You may also access online travel and security information through On Call International’s Travel Health and Safety Gateway at https://mysearchlightportal.com

 A full description of services, conditions, limitations and exclusions are available in the TravelConnectSM program description.

Helpful Resources:

 

TravelConnect ID Card