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Caring For You During COVID-19

 Pandemic Time FAQs


The university’s Time-Off policy is being augmented specifically for the COVID-19 situation. 

To support our staff and their loved ones, a new paid time off option, Pandemic Time (PND), is available effective March 16, 2020 and can be submitted in Kronos (go.gwu.edu/trs).

This new PND time replaces the previously announced option of using sick time in advance of accrual. 

Please note that the University reserves the right to recuperate this time off from the final paycheck of staff who terminate shortly after using Pandemic Time.

The following eligible situations qualify for the use of pandemic time:

  • Self-isolation or quarantine, even if they are not sick, when it is required or recommended by a public health authority or health care provider
  • Obtaining a personal diagnosis or caring for one’s own COVID-19 exposure or symptoms
  • Assisting a family member* who is self-quarantined because of a COVID-19 diagnosis or is experiencing symptoms of COVID-19 and needs to obtain medical diagnosis or care
  • Caring for a family member who is not sick but needs care due to COVID-19 related closures of schools or daycare.

* A family member is defined in accordance with the Time Off and Leave policy:

  • A person related by blood, legal custody or marriage;
  • A foster child or child who lives with the employee and for whom the employee permanently assumes and discharges parental responsibility;
  • A person with whom the employee shares or has shared, within the last year, a mutual residence and with whom the employee maintains a committed relationship.

The enhancement provides additional paid time-off hours (PND) for staff as follows:

  • Full time benefits-eligible staff - 80 hours
  • Part time benefits-eligible staff - 40 hours
  • Hourly wage/temp workers - 20 hours
    • GW temp agency employees who are in an active status may request PND for days they are scheduled to work but unable to do so as a result of the COVID-19 situations noted above
  • PND time does not apply to student workers.

Resources for Living (RFL) is a GW-sponsored EAP program that provides you with daily life support.

During the COVID-19 outbreak, RFL has developed specific resources to help employees manage their emotional health and daily needs during this national crisis.

Join an upcoming Coping with COVID-19 webinar.

Single-sign on from GW-owned computer

o Visit my.gwu.edu

o Click “Sign In” in the upper left-hand corner beneath the "myGW" logo 

o Under the Working tab, click “Wellbeing Hotline

From a Non-GW Computer

o Visit www.resourcesforliving.com

o Enter username GW-Wellbeing

o Password: Yourlife 

You may also call Resources for Living at (866) 522-8509

Virtual Wellbeing Seminars Hosted by the GW Center for Excellence in Public Leadership  

The Center's leadership faculty and coaches will host a series of virtual community meet-ups, focused on building resilience, improving wellbeing, and supporting each other through this difficult time. 

Click on the link to sign up to one of the sessions below.

  1. The Power of Perspective (3.25): https://bit.ly/390aXco
  2. Integral Wellbeing: Powerful Practices to Feel Well (3.26): https://bit.ly/33wT3wQ
  3. Emotional First Aid in the Time of COVID-19 (3.27): https://bit.ly/2Ui0iUY
  4. Re-Centering Together - Purposeful Action in Troubled Times (3.28): https://bit.ly/3bp8av3
  5. What Gratitude Can Teach Us in Times of Crisis and Suffering (3.30): https://bit.ly/2UpF5Zp
  6. Neuroscience of Change & Uncertainty: How Corona Impacts your Brain and Strategies to Utilize Brain Science (3.31): https://bit.ly/2Ucdr35

Copying With Anxiety Recorded Webinar

It can be stressful to read about coronavirus in the news. You might be wondering what you can do to protect yourself and the people you care about. This recorded webinar can help you understand some of the reasons new threats such as coronavirus can be so scary.


Learn to live in the now with our Getting Started with Mindfulness activity and sign up for our 5-day mindfulness challenge.

Daily Strength

Daily Strength serves as an online forum for mental wellness and stress relief strategies. You can create a free membership on this website to access a wealth of valuable wellness & coping tools.

SAMHSA (Substance Abuse and Mental Health Services Administration) Helpline: (800) 662-4357 

This organization provides information, education and access to substance abuse and mental illness programs nationwide. The Behavioral Health Treatment Services Locator is a search tool to locate behavioral health and substance abuse/addiction services. . After completing the search criteria you can view a list of treatment providers, their contact information and other pertinent details. You may also call the number above to receive free and confidential information about treatment services in your area.

National Council for Behavioral Health (NCBH)

The NCBH operates nationally and connects individuals to local behavioral health providers in their area. For assistance in locating a therapist or other trained professional, please visit their website.

GW is temporarily waiving costs for medical Virtual Visits for employees covered on the GW PPO and GW HSP Medical Plans through UnitedHealthcare.  

Costs will be covered for all appointment types (e.g., sore throats, allergies, seasonal flu) and suspected or confirmed COVID-19 cases.  

Your Virtual Visit will be provided through one of the following UnitedHealthcare vendors: Teladoc, AmWell, Doctor on Demand.

What are Virtual Visits?

Talk to a doctor from your mobile device or computer for medical concerns, including concern of COVID-19 symtoms, diagnosis of influenza, fevers, migraines, allergies, and more. Doctor's may refer you to see a doctor in-person if necessary and they can also write prescriptions when needed.

We recommend that you register before you need to see a doctor. This will save you time when you’re feeling under the weather and are focused on getting better.

How Do I Register For and Use Virtual Visits?

  • Login at myuhc.com or download the Unitedhealthcare app and login with your myuhc username and password
  • Navigate to Virtual Visits
  • Complete a medical history form

When You Need to See a Doctor Using Virtual Visits

  • Visit myuhc.com or open the app. Login with username and password
  • Select “Find Care and Costs” and choose Medical Directory
  • Select “People”
  • Select Virtual Visits
  • Choose one of the several virtual visit provider sites. You will then be connected directly to the provider’s group site or app.
  • Video chat face-to-face with a doctor in 20 minutes or less.
  • Get prescriptions2, if needed.

Have these three items ready to register for and complete your Virtual Visit:

  • Health plan ID card
  • Credit card
  • Pharmacy location


2 Certain prescriptions may not be available, and other restrictions may apply.

COVID-19 Testing Costs

If you participate in a GW HSP or PPO medical plan, the applicable copayments, coinsurance and deductibles will be waived, for approved and authorized testing of COVID-19. Testing must be provided at approved locations in accordance with U.S. Centers for Disease Control and Prevention (CDC) guidelines. Other costs beyond the test will be covered based on medical plan benefits and applicable federal mandates. Therefore, deductibles, copayments and coinsurance would apply to care, services or supplies beyond the test itself.

UnitedHealthcare COVID-19 Website

UHC is regularly updating their COVID-19 website with information about related to COVID-19 testing, resources for people with Medicare, and other healthcare resources.

UnitedHealthcare FAQ document

UHC has created a COVID-19 FAQ document that includes information about COVID-19 test costs, Virtual Visits, and key resources to stay up-to-date on COVID-19 news.

UnitedHealthcare COVID-19 Video

In response to numerous requests, UnitedHealthcare has produced the following 2 minute educational video in partnership with internal physicians and subject matter experts from UnitedHealthcare and UHC Global. The video provides basic information about COVID-19, how to protect yourself from the virus, and where to seek ongoing updates. Sourced from the World Health Organization and the U.S. CDC.

Behavioral Health

Optum via UHC is also offering a free emotional support help line for all people impacted. This help line will provide those affected access to specially trained mental health specialists. The company’s public toll-free help line number, 866-342-6892, will be open 24 hours a day, seven days a week for as long as necessary. Callers may also receive referrals to community resources to help them with specific concerns, including financial and legal matters.

UHC is also encouraging providers and members to use secure video-enabled virtual visits. UHC is supplying the platform that providers need to have secure video visits with members who cannot travel to an office. For members or providers who do not have access to secure video technology, we are allowing telephonic sessions if a member is confined to their home due to COVID-19 illness or quarantine. 

Caslight Resources

The search experience has been enhanced for users using "COVID-19" and related keywords in the platform.

Users will be shown helpful coronavirus tips, including highlighting appropriate providers.

Users can navigate to a Coronavirus Test Location Finder via the top banner on the Castlight app or by clicking here. The search will help you find the closest Coronavirus testing site to your home. The list is compiled of 1000+ testing sites in the U.S.

Additional UHC Resources:

Four Ways to Stay Healthy (English) (PDF); COVID-19 Signs and Symptoms (Spanish); Four Ways to Stay Healthy (Spanish) (PDF); Emotional Support Help Line (Spanish) (PDF); Emotional support information (PDF)

CVS Health wants to help ensure GW members that there is access to needed medications, including in emergency situations. Due to the uncertainly of COVID-19, refilling medications is a wise precaution.

Please refer to the following FAQ document on the lifting of refill limits for 30-day prescriptions and home delivery information. 

Relaxing Refill Restrictions CVS Health

Refill limits on 30-day prescriptions for maintenance medications are being waived at any in-network pharmacy. Relaxing refill-too-soon limitations allows members to obtain maintenance medication prescriptions ahead of their normal fill schedule.

Refilling Maintenance Medications

Access to needed medication is important to our GW community. During the uncertainty caused by COVID-19. We strongly encourage GW members who have long-term maintenance medications to refill eligible maintenance prescriptions for 90-day supplies, or up to your plan’s maximum quantity.

Free Home Delivery from CVS Pharmacy

Beginning immediately, CVS Pharmacy will waive charges for home delivery of all prescription medications. With the Centers for Disease Control and Prevention encouraging people at higher risk for COVID-19 complications to stay at home as much as possible, this is a convenient option to avoid coming to the pharmacy for refills or new maintenance prescriptions. Please refer to the CVS Caremark FAQ document on home delivery needs.

We understand that financial stabilty is a top concern among our community during this unprecendented situation.

To safegaurd our community, TIAA and Fidelity will be moving all retirement counseling appointments to phone.

Additionally, we compiled resources and articles from TIAA and Fidelity, offering financial insights as the market reacts to the crisis.

Retirement Counseling Appointments in March and April

TIAA and Fidelity are moving any remaining March appointments to telephone. If you have a previously scheduled appointment, they will be reaching out to you in the coming days with phone appointment instructions.

For future appointments, participants can continue to book remote appointments by calling the preferred provider or using the online booking systems. 

To arrange a future appointment, please call to schedule:

Fidelity Investments

Make an appointment online or call 800-642-7131  


Make an appointment online or call 866-843-5640 

Fidelity Resources

The Navigating Market Volatility workshop is available on-demand in NetBenefits,

Listen to the Market Volatility Webcast Recording from March 2, 2020

Hear Fidelity thought leaders discuss the recent market volatility, the influencing factors, and the potential risks and opportunities. Below are resources shared during the webcast.

Coronavirus and Stocks in Perspective

Summary: The coronavirus has delivered a demand and supply shock to the US economy. While we will see some effects for the coming months, we are reminded to stay diversified and stick to your long-term investment strategy

The Fidelity Learning Center on Fidelity.com has more educational resources that are both timely and relevant. Please feel free to share this with participants, too.Coronavirus and investors

Live Web Workshop Schedule (begins April 1)

TIAA Resources

How to Handle the Ups and Down of a Market

Upcoming TIAA Webinars: 

Woman's Guide to Financially Ever After on March 19 from 3 – 4pm EST

See the real effect of time on money, learn how to plan for retirement, find additional ways to save, and prepare your balance sheet for retirement. Reserve your space today here.

Understanding Health Savings Accounts (HSAs) on March 19 at 12pm EST 

Understand the aspects of HSAs including how they help account owners pay for current health care expenses and save for those in the future, especially during retirement. We hope that you will join us for this educational event. 


As many schools are closing in an effort to promote social distancing, we are providing parents with resources that may help meet their children’s educational needs.

A printable flyer version of the email is also available to download (PDF).

At-Home Learning Programs and Resources

Scholastic Learn At Home Program: An activity portal of free daily courses for kids

Mystery Science: Free Science lessons for students in kindergarten to 5th grade

Hippocampus.org: 7,000 free videos across 13 subject area

Emotional Education Resources

Mindfulness Resources for Teens: Techniques for developing the skills to be present and aware every day

15 Mindfulness and Relaxation Apps for Kids with Anxiety: Technological solutions that support addressing and overcoming stress and anxiety

Emotional ABCs: Social-emotional learning resources and programs

GoNoodle: Movement and mindfulness videos created by child development experts

30 Emotional Health Activities: A month-long calendar of daily activities that's free to download and use

Culture and World Exploration

TED Talks: Educational discussions organized by topic of interest

Free Art Lessons: Youtube-based art classes starting 3/16

Virtual Field Trips: Free videos and cams of animal habitats, famous locations, and unique areas

Online Museum Tours: Free virtual trips to famous artworks and artifacts from around the globe

GW's Live-Answer Information Line

GW’s live-answer Information Line for COVID-19-related questions is available from Monday through Friday (9 a.m. to 5 p.m.) and can be reached at 1-855-GWU-INFO (855-498-4636). This Information Line will assist faculty and staff with questions regarding university operations and will help connect community members with the appropriate offices and resources if they are unable to answer your specific question.

Caring for the Total You

GW is committed to offering its employees a comprehensive benefits package, including health and welfare plans such as medicalprescriptiondentalvisionflexible spending accounts and life and disability insurance.

We also offer competitive retirement and tuition programs to provide you with security and personal development options.

You have the opportunity to choose from a variety of programs that will allow you, and your family, to determine the "best fit." Each year, we evaluate our benefit plans and vendor partnerships. Our goal is to provide you with competitive, high-quality and cost-effective benefits and services.

We are here to assist and guide faculty and staff with navigating the benefits offered by GW as well as the enrollment processes, applications and self-service systems. We encourage you to review the extensive list of benefits offered. The Benefits Guide is a helpful resource providing information on plan options and instructions for enrollment. If you have any questions or concerns regarding your benefits, please do not hesitate to contact us.